Policies

Policies

At DeLoach Vineyards we recognize and respect our customers’ privacy. We diligently protect the trust you have placed in us. We have developed a Privacy Policy to assure you that the information collected about you is only what is needed for conducting business and offering products and services that might be of interest to you.

Our Policy:

Federal and California state law requires us to request identification from each consumer to prove that you are of age to legally purchase alcohol. To process an order, we need your name, home or other physical address, including street name and name of city or town, email address, telephone number, date of birth and credit card number. We understand the sensitivity of this information and maintain our files on a secured server to protect against unauthorized access. In addition to obtaining personal information, we may collect tracking information for statistical purposes, which is disclosed to third parties for statistical purposes only. This aggregate information is for statistical purposes only. It is for understanding consumer trends and does not contain any personal information about you. WE DO NOT AND WILL NOT, UNDER ANY CIRCUMSTANCES, SELL PERSONAL INFORMATION TO ANYONE FOR ANY PURPOSE.

Changes to your Personal Data:

In the event you wish to change any of your personal information, please contact us by email at customerservice@deloachvineyards.com or call the winery at 707.755.3300 or toll free at 844-624-7398.

Email Opt-Out:

We comply with the Federal laws in sending offer driven emails. Those who wish to Opt-Out from receiving email offers will have action taken within 1-10 days of receipt of request to Opt-Out or unsubscribe at customerservice@deloachvineyards.com. If you have multiple addresses you will need to Opt-Out for each address in order to be removed from our data base. If you have any concerns with our Privacy Policy please contact us at: 707.755.3300 or toll free at 844-624-7398. This policy was last updated June 10, 2005.

Online Store Policies:

Due to legal restrictions on shipments of wine and other alcoholic beverages, we are only permitted to ship to the following states: AK, AZ, CA, CO, DC, FL, GA, HI, ID, IA, IL, IN, KS, LA, MA, MD, ME, MI, MN, MO, NC, ND, NE, NH, NJ, NM, NY, NV, NY, OH, OR, SC, TN, TX, VA, VT, WA, WI, WV and WY. We can only ship merchandise to the above states. Any applicable sales tax will be added to your order at checkout.

All wine orders must be placed by a person 21 years of age or older. Verification of age is required at the time of delivery. We recommend use of a business address to facilitate delivery of your purchase. Wine will not be delivered to a visibly intoxicated person. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.

Wine orders placed Sunday through Tuesday are processed the following day. Wine orders placed Wednesday through Saturday are processed the following Monday. Orders are processed in this manner to prevent your wine from sitting in a storage area over the weekend. Please allow 5-7 business days for normal delivery.

Freight is calculated towards the end of the online ordering process. Also, at this time we do not ship online store products outside the United States.

Returning or Exchanging an Item:

If for any reason you are not entirely satisfied with your purchase, you may return it. To return or exchange an item, please complete the following steps:
1. Circle the item(s) you are returning on the order form included with your purchase.
2. Please write the reason for the return at the bottom of the order receipt.
3. If you are exchanging an item, please indicate the item you would like us to send at the bottom of the form. Please be sure to indicate the address where you would like us to send the exchanged item if different from the original address.
4. Pack and seal your return item along with the order receipt.

Note:

The credit card used for the original purchase will be credited in the amount of the product sale. Please allow 1-2 billing cycles for the credit to appear on your bill. Shipping and handling costs are not refundable unless we have sent the wrong item.

Inquiries:

If you need to inquire about your order, please e-mail customerservice@deloachvineyards.com.

Advertisements:

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